Shipping

Shipping

We offer standard shipping on most items. Some items are unable to be expedited due to the size of the item and/or destination. Additional charges apply when you choose to expedite your order.

When an order is able to be expedited, you will see the expedited shipping option(s) available to you along with the shipping rate and estimated delivery timeframe under the Select Delivery & Gift Options section of the checkout page.

 

International Shipping

Buconat currently offers international shipping to over 200 countries.

International shipping rates will vary based on your desired service level (Standard, Economy or Express Delivery ), item type and quantity, total weight of your order, and the destination’s postal code. Additional charges related to shipping, duties and tax are available at checkout for review before you complete your purchase.

We offer the following shipping options, depending on the item. Some items cannot be expedited due to item size and/or destination.

Shipping Option Delivered By
Standard 1-3  Week(s)
Economy 1-2  Weeks(s)
Express 1-7 Day(s)

 

For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

When available, expedited shipping options will display when you add the item to the shopping cart. This option is also available on the checkout page with the shipping rate and estimated delivery timeframe.

Return Policy

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of merchandise.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Products Returned After 30 days

  • Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
  • We may reduce the refund based on the condition of the merchandise
  • We may also deduct the original and return shipping charges from your refund
  • If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item